TOP IZBIRA

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Privacy Policy

Effective Date: October 8, 2026

Welcome to the privacy policy of TOP IZBIRA, spletna trgovina d.o.o. We operate our e-commerce platform accessible at www.topizbiradoo.com, dedicated to curating a curated collection of stylish, functional phone cases and reliable Type-C accessories designed to fit seamlessly into your daily tech routines. This Privacy Policy is designed to clearly inform you about how we collect, use, store, share and protect your personal information when you interact with our website, make purchases from our store, contact our support team, or participate in any of our services. At TOP IZBIRA, we prioritize your data privacy rights, and we build all our information handling practices around the core belief that your personal information deserves the same level of careful, thoughtful protection that we design into every tech product we offer in our catalog.

1. Information We Collect From You

We only collect information that is necessary to deliver a smooth, secure, and personalized shopping experience on our platform. The categories of information we may gather include:

1.1 Information You Provide Directly

When you create an account on our website, place an order, sign up for our marketing newsletter, submit a contact form, or communicate with our customer support team, you voluntarily share specific personal data with us:

  • Full name and billing/shipping address: We use this information to process your purchases, ensure your orders of phone cases, Type-C adapters, charging cables and other tech accessories are delivered to the correct location, and complete billing verification for secure payment processing.
  • Contact details: Your valid email address [email protected] is our registered business contact, but when you share your own email address with us, we use it to send order confirmations, shipping tracking updates, respond to your queries, and (only with your explicit consent) share updates about new arrivals, exclusive discounts on phone protection gear and Type-C products. You may also provide your phone number, which we use to coordinate urgent delivery notifications or resolve last-mile delivery issues for your orders.
  • Payment information: We do not store full credit card, debit card or digital wallet details on our internal servers. We only process partial payment identifiers alongside billing information required to confirm transaction validity, in full compliance with global payment card industry data security standards.
  • Account profile data: When you register for a My Account profile on our site, you may save your preferred product size for phone cases, previously viewed items, saved shopping cart contents, and personal preferences that help us tailor our product recommendations to match your unique tech style needs.
  • Communication content: When you reach out to us via email, phone at +386 41 548 885, or our website contact form, we keep records of your messages, support tickets, and feedback to ensure we resolve your issues thoroughly and improve our customer service experience for all users.

1.2 Information We Collect Automatically

As you browse our website [www.topizbiradoo.com], our systems automatically gather standard technical data to maintain site functionality and improve your browsing experience:

  • Device and browser information: We collect your device model, operating system type, browser version, unique device identifiers, IP address, and network connection details, which help us troubleshoot site errors, optimize our page display for different mobile and desktop devices, and detect unauthorized access attempts to our platform.
  • Usage data: We track your navigation paths across our site, including pages you visit (such as our New Arrivals, Phone Case, Type-c Accessories sections), products you add to your shopping cart, search terms you enter, time spent on each product listing, and click-through rates on promotional banners for our 10% off and 12% off discount collections. This data helps us understand what types of tech gear fit user needs, refine our product curation, and streamline our site navigation flow.
  • Cookie and tracking technologies: We use first-party and authorized third-party cookies to remember your login status, save your preferred language and region settings, maintain your active shopping cart between visits, and analyze site traffic patterns. You can adjust your browser settings to disable cookies at any time, though this may limit some personalized features on our e-commerce platform.

2. How We Use Your Personal Information

Every instance of your personal data processing aligns strictly with applicable data protection laws, and serves one or more of the following legitimate, clearly defined purposes:

  1. ‌Order Fulfillment and Transaction Processing‌: We use your name, shipping address, and contact information to process every purchase you make, from the moment you click “Add to cart” for products like our 100W Braided USB C to USB C Fast Charging Cable or yellowing-resistant Clear Solid Color Case for iPhone, to coordinating with our logistics partners to deliver your order to your address, sending you tracking updates, and processing any returns or exchanges in line with our published Refund and Returns Policy.
  2. ‌Platform Functionality and Security‌: Your technical usage data and account information help us maintain the stability of our website, prevent fraudulent payment transactions, detect and block cyber security threats, and ensure that every visitor can browse our full catalog of tech gear without technical interruptions.
  3. ‌Personalized User Experience‌: We analyze your browsing and purchase history to recommend relevant products that match your interests, such as suggesting a 90-degree angled USB C Port Saver if you have previously purchased accessories for car or in-bed charging, or highlighting our eco-friendly biodegradable phone cases if you have searched for sustainable tech products on our site. This ensures you can easily find the tech gear that fits your unique vibe, as our brand philosophy promises.
  4. ‌Customer Support and Query Resolution‌: When you contact us with questions about product specifications, shipping timelines across Slovenia and other EU regions, warranty coverage, or return policies, we use your provided contact information and conversation history to respond to you promptly, resolve your concerns efficiently, and follow up to confirm you are fully satisfied with our support services. Our support team can be reached at our registered office at Tržaška cesta 95, 1370 Logatec, Slovenia, or via phone at +386 41 548 885 during our regular business hours.
  5. ‌Service Improvement and Product Development‌: Aggregated, anonymized usage data helps us identify gaps in our current product catalog, such as noting high demand for specific Type-C adapters for high refresh rate gaming monitors, or requesting new phone case designs for recently released smartphone models, allowing us to curate better collections that align with what our customers truly need for their daily tech use.
  6. ‌Legal and Compliance Obligations‌: We process your personal data as required to comply with applicable Slovenian and European Union laws, including tax record-keeping requirements, consumer protection regulations, and responding to valid legal requests from authorized public authorities.
  7. ‌Marketing Communications (With Explicit Consent)‌: If you opt in to receive our newsletter, we will send you periodic updates about new product launches, limited-time discount promotions, exclusive subscriber offers, and behind-the-scenes content about TOP IZBIRA’s brand story. You can unsubscribe from these marketing messages at any time, with no additional cost or inconvenience, by clicking the unsubscribe link at the bottom of every marketing email, or sending us a notification to our business email address.

3. Information Sharing and Disclosure

We will never sell, rent, or lease your personal information to unrelated third parties for their own marketing purposes without your explicit written consent. We only share your necessary information with trusted third-party service providers that are contractually obligated to uphold strict data protection standards, for the following limited purposes:

  • ‌Logistics and Shipping Partners‌: We share your name, shipping address, and contact phone number with our vetted courier and delivery service providers, for the sole purpose of transporting your ordered phone cases, Type-C accessories, and other tech products to your specified delivery location in a timely, damage-free manner.
  • ‌Payment Processors‌: We work with PCI-DSS compliant payment service providers to process your transactions securely. These parties only access the minimal payment data required to complete your purchase, and are prohibited from using your personal information for any other unrelated activities.
  • ‌E-Commerce Platform Service Providers‌: We partner with website hosting providers, cloud storage services, analytics tools, and customer support software vendors that help us operate [www.topizbiradoo.com] smoothly. All these vendors sign strict data processing agreements with us, requiring them to protect your personal data at the same or higher level of security that we implement internally.
  • ‌Legal Authorized Disclosures‌: We may disclose your personal information if we are required to do so by valid court order, governmental regulation, or other legal process, or if we reasonably believe that disclosure is necessary to protect our legal rights, safeguard the safety of our users, our staff, or the general public, or investigate potential fraudulent or illegal activity related to our e-commerce platform.
  • ‌Business Transfer Scenarios‌: In the unlikely event of a merger, acquisition, full or partial asset sale of TOP IZBIRA, spletna trgovina d.o.o., we will ensure that any acquiring party is contractually bound to protect your personal information in line with the commitments laid out in this Privacy Policy, and we will notify all registered users of the change in ownership via prominent notice on our website and via email before any transfer of your personal data takes place.

4. Data Retention Period

We only keep your personal information for as long as it is strictly necessary to fulfill the specific purposes for which the data was originally collected:

  • For order-related data (billing records, shipping information, purchase history), we retain this data for a minimum of 10 years to comply with Slovenian national tax and commercial record-keeping legal requirements, after which we securely anonymize or permanently delete the data from our active storage systems.
  • For your registered My Account profile data, we keep your information for as long as your account remains active on our platform. If you choose to request full account deletion, we will permanently remove all your personal profile data within 30 business days, except for the limited order records we are legally obligated to retain for compliance purposes.
  • For marketing communication records (such as your email subscription status), we keep this data as long as you remain opted in to our newsletter, or until you request to be removed from our marketing mailing list.
  • For customer support communication records, we retain these records for 3 years after your support ticket is fully resolved, to allow us to reference prior conversations if you reach out to us with follow-up questions about past orders or product issues, before anonymizing these records for internal service quality analysis.
    Once the retention period for any category of your personal data expires, we conduct secure, irreversible data erasure processes to ensure no unauthorized party can ever recover or access your information.

5. Your Data Privacy Rights

Under applicable General Data Protection Regulation (GDPR) and Slovenian national data protection laws, you hold full, enforceable rights over your personal information. You may exercise any of the following rights at any time, free of charge, by submitting a request to our team via the contact methods listed later in this policy:

  1. ‌Right of Access‌: You can request a complete copy of all personal information we hold about you, including details about how we process your data, which third parties we have shared your data with, and the expected data retention timeline for your records.
  2. ‌Right to Rectification‌: If you notice that any of your personal data stored on our platform is incorrect, such as an outdated shipping address or misspelled name on your account profile, you can request immediate correction of this incomplete or inaccurate information at any time.
  3. ‌Right to Erasure (“Right to be Forgotten”)‌: You may request that we permanently delete all your personal information from our systems, under circumstances where the data is no longer necessary for the original purposes we collected it for, you withdraw your previously given consent for data processing, or you object to our processing activities and we have no overriding legitimate legal grounds to continue storing your data. We will respond to your erasure request within 30 business days, and only retain the minimal data we are legally required to keep for regulatory compliance reasons.
  4. ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend all processing of your personal data, for scenarios where you contest the accuracy of your stored data, you believe our data processing activities are unlawful but you do not wish to have your data fully deleted, or we no longer need your data for our processing purposes but you require us to keep the data to establish, exercise, or defend your own legal claims.
  5. ‌Right to Data Portability‌: You can request that we provide all your personal data that you have directly submitted to us, in a structured, machine-readable, commonly used format that you can easily transfer to another e-commerce service provider of your choice.
  6. ‌Right to Object to Processing‌: You may object to our processing of your personal data that is based on our legitimate business interests, including personalized product recommendation activities. If you submit an objection for direct marketing purposes, we will immediately stop processing your personal data for all marketing-related activities, with no additional processing required on your part.
  7. ‌Right to Withdraw Consent‌: At any point in time, you can withdraw any prior consent you previously gave us for specific data processing activities, such as consent to receive marketing newsletters. This withdrawal will not affect the lawfulness of any data processing we completed before you submitted your withdrawal request.
  8. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information violates applicable data protection regulations, you have the full right to submit a formal complaint to the competent national data protection authority in your country of residence, or the Slovenian Information Commissioner as the lead supervisory authority for our operations.

To exercise any of these rights, you may send your request to us via our contact methods listed in Section 7 below. We may request minimal additional information from you to verify your identity before processing your request, to ensure that no unauthorized party can access or modify your personal data. We will respond to all valid user requests within a maximum of 30 calendar days, and we will never charge any administrative fees for processing your standard data rights requests.

6. Data Security Measures

At TOP IZBIRA, we implement industry-leading, multi-layered technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, alteration, destruction, or misuse:

  • All personal data transmitted between your browser and our website [www.topizbiradoo.com] is encrypted using up-to-date TLS 1.3 protocols, ensuring no third party can intercept your sensitive information while it is in transit over the internet.
  • All our internal data servers are hosted in EU-based, ISO 27001 certified data centers with 24/7 physical security monitoring, restricted biometric access, and regular redundant backup systems to prevent data loss from hardware failure or unplanned outages.
  • We enforce strict role-based access controls for all our internal team members: only a very limited number of authorized staff who require access to your personal data to process your order or respond to your support queries can access this information, and all access activities are logged and audited on a regular monthly basis.
  • We conduct annual data security risk assessments, regular penetration testing of our e-commerce platform, and ongoing data protection training for all our employees to ensure every member of the TOP IZBIRA team understands their responsibility to protect your personal information.
  • In the extremely unlikely event that we discover a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in full compliance with all legal notification timelines.

7. Contact Information

If you have any questions, concerns, or feedback about this Privacy Policy, or if you wish to exercise any of your data privacy rights outlined in this document, you can reach out to our dedicated data protection team using the following details:
Company Name: TOP IZBIRA, spletna trgovina d.o.o.
Registered Physical Address: Tržaška cesta 95, 1370 Logatec, Slovenia
Contact Phone Number: +386 41 548 885
Contact Email Address: [email protected]
Official Website: www.topizbiradoo.com

8. Updates to This Privacy Policy

We reserve the right to update and revise this Privacy Policy periodically to reflect changes in our business operations, new legal requirements, or updates to our e-commerce platform features. When we make significant material changes to this policy, we will post a prominent notification on the homepage of [www.topizbiradoo.com], update the “Effective Date” at the top of this document, and send a notification to all registered account users via email at least 7 days before the new revised policy goes into effect. We encourage you to review this Privacy Policy on a regular basis to stay informed about how we protect your personal information. Your continued use of our website and purchase of products from TOP IZBIRA after the effective date of any revised Privacy Policy will constitute your acknowledgement and agreement to the updated terms outlined in the revised policy.

At TOP IZBIRA, we never cut corners on your privacy, just as we never compromise on the quality, style, and reliability of the phone cases and Type-C accessories we design to power and protect your everyday tech experience. Your trust is our highest priority, and every decision we make about your personal data is built to honor that trust for every interaction you have with our brand.