TOP IZBIRA

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Shipping Policy

Effective Date: October 8, 2026

This Shipping Policy is published by TOP IZBIRA, spletna trgovina d.o.o., the operator of our official e-commerce platform www.topizbiradoo.com. We specialize in curating a full line of stylish phone protection gear and reliable Type-C accessories designed to fit seamlessly into your daily tech routine, and this policy outlines all clear, transparent rules for order processing, delivery, shipping costs, tracking, and related logistics services for every customer shopping on our platform. All shipping arrangements we provide are built to ensure your ordered phone cases, charging cables, adapters and other tech products reach you in perfect condition, in the shortest possible lead time, with no hidden fees or unstated terms. If you have any questions related to our shipping services, you may contact our logistics support team anytime via our registered contact details: phone number +386 41 548 885, email address [email protected], or our physical office at Tržaška cesta 95, 1370 Logatec, Slovenia.

1. Order Processing Timeline

Once you successfully complete payment for your order on www.topizbiradoo.com, our in-house logistics team will initiate your order processing immediately. All orders submitted and fully confirmed before 15:00 local Slovenian time on regular business days will be arranged for packaging and dispatch on the same working day. Any order that is confirmed after 15:00 on a business day, or placed during weekends or official Slovenian public holidays, will be processed for dispatch on the next following regular business day.

Before dispatching any order, our quality control team will conduct a double check for every single item you purchased: we will verify that the product model fully matches your order details (for example confirming the Clear Solid Color Case with Yellowing Resistance Technology you selected fits your exact iPhone model, or that the USB C KVM Switch Adapter you ordered is the correct variant that meets your dual-computer sharing needs), confirm no pre-existing manufacturing defects are present on the product, and ensure all protective packaging materials are properly added to prevent scratches or impact damage during transit. This strict pre-dispatch verification process ensures you receive the exact, fully functional quality product you purchased, with no unexpected errors on our part. The only exceptions for extended processing time are for specially made custom engraved personalized phone cases, which will require 2 additional business days for production before the order can be dispatched, and this extended timeline will be clearly marked on the corresponding product page before you complete your purchase.

2. Shipping Coverage Regions and Standard Delivery Timelines

We provide shipping services to all regions across Slovenia, as well as all 27 member states of the European Union, with separate clear delivery timeline standards for different regions:

  1. ‌Domestic Slovenia Orders‌: For all shipping addresses located within Slovenia, including our local area of Logatec, Ljubljana, Maribor, Celje, Kranj and all other domestic towns and municipalities, the standard delivery timeline is 1 to 3 business days after the order is dispatched from our warehouse. Most domestic orders in central regions of Slovenia can even be delivered to your doorstep within 24 hours after dispatch for urban addresses.
  2. ‌Neighboring EU Countries (Austria, Italy, Croatia, Hungary)‌: For orders shipped to our neighboring EU member states near Slovenia, the standard delivery timeline is 2 to 4 business days after dispatch, as we use dedicated cross-border ground courier lines that do not require complex customs clearance procedures within the EU single market.
  3. ‌Other EU Member States‌: For all other EU regions including Germany, France, Netherlands, Spain, Poland, Portugal and more distant EU markets, the standard delivery timeline ranges from 3 to 7 business days after order dispatch. All shipments to EU regions are pre-declared with full compliance to EU customs and consumer regulations, so you will not be charged any additional hidden customs duties, import taxes or extra clearance fees when receiving your order.

In rare circumstances, the delivery timeline may be slightly extended due to unforeseen extreme weather conditions, local temporary courier service disruptions, or large seasonal promotion peak order volumes, but our team will actively notify you in advance via your registered email if such delays are expected for your order.

3. Shipping Cost Rules

We adopt a tiered, transparent shipping cost system with no hidden surcharges applied to any order:

  1. ‌Free Domestic Shipping Eligibility‌: All orders placed for delivery addresses within Slovenia that reach a total cart value of 35 EUR or above qualify for completely free standard shipping. There is no minimum order quantity, no hidden fine print, and no extra delivery fees added at checkout.
  2. ‌Flat Domestic Shipping Fee for Small Orders‌: For domestic Slovenia orders with a total cart value below 35 EUR, a low flat shipping rate of 2.99 EUR will be applied to your order at checkout, no matter the size or weight of your ordered tech products including even heavy multi-cable bundles or multi-port Type-C hubs.
  3. ‌EU Cross-Border Shipping Fees‌: For all orders shipped to other EU member states outside of Slovenia, we charge a flat cross-border shipping fee of 5.99 EUR for all orders under 75 EUR total cart value. Any cross-border EU order that reaches 75 EUR or more is automatically qualified for free cross-border standard shipping, with no extra delivery costs added.

We do not offer paid expedited or overnight shipping services at the moment. All orders are dispatched via our pre-vetted trusted courier partners that we have cooperated with for years, to balance low delivery costs and stable delivery speed for all our customers.

4. Order Tracking and Delivery Confirmation

The moment your order is dispatched from our warehouse, our system will automatically send a dispatch confirmation email to the email address you provided during checkout. This email will include your unique shipment tracking number, as well as a direct link that you can click to check the real-time location and latest delivery status of your parcel 24/7. You will also receive proactive automated notification updates from the courier service via SMS or email when your parcel is out for delivery on the scheduled delivery day, so you can arrange to be present at your shipping address to receive the parcel.

When the courier arrives at your delivery location, a signature confirmation will be required to verify you have successfully received the parcel in person. If you are not present at the delivery address when the courier first attempts delivery, the courier will leave a delivery notice at your door, and you can reschedule a second free delivery attempt, or choose to pick up your parcel at the nearest local courier pickup point noted on the notice. If your parcel is marked as successfully delivered via the courier system, but you claim you did not receive the parcel, you must contact our support team within 7 calendar days after the delivery marked date, and our team will work directly with the courier to launch a full delivery investigation to resolve the issue for you.

5. Damaged in Transit and Lost Parcel Protection

We take full responsibility for the safety of your ordered products during the entire shipping transit process, until the parcel is confirmed to be successfully delivered and signed for by you:
If you receive a parcel with obvious broken, torn or severely damaged outer packaging, please inspect the internal products immediately in front of the courier. If you find your phone case is cracked, or your Type-C adapter is visibly damaged due to rough handling during transit, you can refuse to sign for the parcel, and contact our support team right away. We will arrange for a brand new replacement product to be dispatched to you completely free of additional charge, and cover all related costs. If you discover hidden product transit damage after you sign for the parcel, you can send us clear photographic evidence of the damaged packaging and damaged product within 48 hours of delivery, our team will verify the issue and arrange a free replacement for you in line with our return and refund policy.

In the extremely rare scenario where your parcel is completely lost by the courier during transit, once our team completes the full investigation and confirms the loss, we will provide you with two optional solutions: we can dispatch a full brand new set of your ordered products to you at no extra cost, or we can coordinate a full refund via your original payment method in line with our established policy terms.

If you have any further inquiries about our shipping arrangements, our team is always ready to assist you via the contact channels listed on our www.topizbiradoo.com website. We are committed to making every part of your shopping experience with us, from the moment you add your favorite phone case or Type-C accessory to cart, to the moment you unbox it at your home, smooth, reliable and fully aligned with our brand philosophy of tech gear that fits your vibe.