TOP IZBIRA

SHOP NOW

Refund and Returns Policy

Effective Date: October 8, 2026

This Refund and Returns Policy applies to all purchases made through our official e-commerce platform operated by TOP IZBIRA, spletna trgovina d.o.o., accessible at www.topizbiradoo.com. At TOP IZBIRA, we design and curate a full range of stylish phone protection gear and reliable Type-C accessories built to fit seamlessly into your daily tech routines, and this policy is created to set clear, fair rules for all post-purchase processes for our customers across Slovenia and the entire European Union market. The core principle of our policy is strictly enforced: we do not process any standalone “refund only” requests for any ordered products under any circumstances. All valid refund eligibility is exclusively tied to the successful return of the physical product you purchased from our store. Our registered business information for all policy-related inquiries is: registered address at Tržaška cesta 95, 1370 Logatec, Slovenia, contact phone number +386 41 548 885, and dedicated policy support email [email protected]. You may reach out to our support team during regular business hours for any clarification related to this policy.

1. Core Non “Refund Only” Rule

We explicitly confirm that no full or partial standalone refund will be issued without the customer returning the corresponding physical product first. This rule applies to every category of products in our catalog, including all phone case collections from our slim clear yellowing-resistant iPhone cases, biodegradable eco-friendly cases, to rugged heavy-duty protective cases, as well as all our Type-C accessories including 100W braided fast charging cables, 90-degree angled USB C port savers, 4K HDMI adapters, Gigabit Ethernet adapters, OTG connectors and every other item listed in our store. We do not support any requests that ask for a full or partial monetary refund while the customer retains full possession of the purchased product. This rule is established to ensure equal fairness to both our customers and our business operations, preventing fraudulent misuse of our post-purchase policies while guaranteeing every customer receives the full product they pay for. All requests that only apply for refunds without returning the physical item will be automatically reviewed and rejected by our support team, unless there are extremely rare exceptional cases that are pre-approved in written confirmation by our authorized management team.

2. Eligibility Criteria for Valid Returns

To submit a valid return request that can be processed for subsequent refund or exchange service, your return must meet all the following criteria:

  1. You must submit your return application to our support team within 30 calendar days counted from the exact date you receive your ordered product. Any request submitted after this 30-day window will not be eligible for processing.
  2. The returned product must be in its original, unused condition, with no scratches, stains, damage caused by improper operation, modification, or accidental misuse after delivery. The product must be returned along with all original factory packaging, included accessories, user manuals, and any free promotional gifts that were shipped to you alongside the main product.
  3. You must provide the original order number, valid purchase receipt, and clear photographic evidence if the return reason is related to product quality defects or shipping damage, so our team can verify the issue efficiently before approving your return application.
  4. Custom engraved or personalized custom phone cases that are produced exclusively according to your personal specified design requirements are not eligible for return, except for situations where the product has confirmed factory manufacturing defects that prevent normal use.

Once our support team reviews and confirms your return meets all the above eligibility requirements, we will send you a pre-paid shipping label and clear return shipping address instructions via your registered contact email. You will then need to carefully package the product and ship it back to our designated warehouse location within 7 calendar days after you receive our return approval notification.

3. Return Shipping Responsibility

For all valid returns that are caused by our confirmed errors, including us shipping the wrong product model (such as delivering the incorrect iPhone case size that does not match your order, or sending the wrong Type-C adapter variant that differs from what you selected during checkout), or products that arrive with confirmed factory manufacturing defects, we will take 100% responsibility for the full return shipping cost, and no additional fees will be deducted from your subsequent refund amount. For returns that are initiated due to your personal change of mind, including if you find the phone case style does not fit your personal preference after you receive it, or the Type-C accessory you ordered does not match the specifications you actually need, you will be responsible for covering the full return shipping cost. This return shipping fee will be deducted from your final refund amount after we successfully receive and inspect the returned product at our warehouse.

We strongly recommend that you choose a tracked, insured courier service when you send back the returned product. You are responsible for the physical safety and integrity of the product during the return shipping process to our warehouse. If the product is lost, damaged in transit, or cannot be delivered to our designated address due to incorrect address information you provided, we will not be able to process your refund request until the issue is resolved with the delivery service provider.

4. Inspection Process After We Receive Your Return

Once our warehouse team receives the returned parcel, we will conduct a full, strict product quality inspection within 3 to 5 business days. Our inspection team will confirm: if the product matches the exact item you ordered, if the product is intact without human-induced damage, if all original packaging and included accessories are fully returned as required, and if the reported defect or issue you stated in your return application is verified to be valid. After the inspection passes and the return is fully confirmed to meet all policy requirements, we will not process any standalone refund for you directly as we strictly follow our no “refund only” rule. You will be provided with two optional post-return solutions to choose from:

  1. ‌Exchange for a new identical product‌: We will ship a brand new, unopened, identical version of the product to you at no extra cost, if you still need the product. If the exact item you returned is temporarily out of stock, we will notify you of the estimated restock timeline, or offer you the option to exchange for another equivalent product of equal value from our catalog.
  2. ‌Full refund processing‌: If you no longer need the product, we will proceed to initiate your full refund to your original payment account. The refund will be returned to the same payment method you used to place the original order. Depending on the different processing speed of your payment card issuer or digital wallet provider, the fund will typically appear in your account within 7 to 14 business days after the refund initiation. No cash refunds are offered, all refunds are processed exclusively via the original payment path.

5. Exceptions and Special Clauses

Our no “refund only” rule applies to all standard purchase scenarios, with only a very limited set of extremely rare exceptions. The only scenario where we may consider a partial refund without product return is if the delivered product has minor, non-functional aesthetic flaws that do not affect normal use, and you confirm in written communication that you agree to keep the product and accept a 10% to maximum 20% partial discount as compensation. Even in this scenario, we will never approve a 100% refund that allows you to keep the full product for free.

If you have any questions or need further clarification about any terms in this Return and Refund Policy, you may contact our customer support team at any time via our website contact page on www.topizbiradoo.com, call us at +386 41 548 885, or send us an email at [email protected]. Our team will respond to your inquiry within 24 business hours. This policy represents our full commitment to transparent, fair post-purchase services that match the same high standard of quality that we put into every phone case and Type-C accessory we sell for your daily tech use.